Lavamonster Vape respects your privacy. This Privacy Policy explains what personal information we collect when you visit lavamonster-vape.com, place an order or contact our support team, how we use it, who we share it with, and the choices and rights you have. It applies to this website and our store operations in the United States.

We keep it deliberately plain. If anything here is unclear, contact us before you place an order and we will explain it in writing.

Who We Are And What This Policy Covers

Lavamonster Vape is the data controller for the information described in this policy. We operate a licensed, age-restricted e-commerce store selling disposable vape devices and related products. Our site is restricted to adults aged 21 and over, and that restriction shapes every data practice described below.

This policy does not cover third-party websites you reach from our site, including payment providers and delivery partners. Those organisations publish their own policies, and we encourage you to read them.

Information We Collect

We collect information you give us directly, information collected automatically as you browse, and information from verification and payment partners used to complete an order.

Category	Examples	Why we need it
Identity and age	Name, date of birth, billing address	Confirm you are 21 or over
Contact	Email, phone number, delivery address	Order updates and delivery
Order	Items, quantities, order history	Fulfilment, returns, support
Payment	Card brand, last four digits, transaction reference	Payment and fraud checks
Technical	IP address, device and browser type, pages viewed	Site security and analytics
Support	Messages, attachments and case notes	Answer your enquiry and keep records

We do not store full card numbers or CVV codes on our servers. Payment card data is handled by our payment processor under its own security standards.

How We Use Your Information

• Verify that you are at least 21 years old before dispatch, as the law requires
• Process, pack, ship and track your order
• Handle returns, refunds and warranty claims
• Provide customer support and respond to enquiries
• Detect and prevent fraud, chargebacks and unauthorised resale
• Meet record-keeping, tax and regulatory obligations
• Improve our site, product listings and delivery performance
• Send marketing only where you have opted in, and only to adults

We rely on the performance of our contract with you for order processing, on legal obligation for age and tax records, and on legitimate business interests for security, fraud prevention and site improvement. Marketing rests on your consent, which you can withdraw at any time.

Who We Share Information With

We share the minimum information necessary with the partners who help us run the store. That includes payment processors, age-verification providers, shipping carriers, hosting and email providers, fraud-prevention services, and professional advisers such as accountants. These partners act on our instructions and are bound by contract to protect the data they handle.

We may also disclose information where the law requires it, for example in response to a valid legal request, to enforce our terms, or to protect the rights, property or safety of our customers and staff. If ownership of the business changes, customer records may transfer as part of that transaction, and this policy would continue to apply.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Cookies, Analytics And Advertising

We use cookies and similar technologies to keep your basket working, to remember your preferences, to keep the session secure, and to understand which pages and products are useful. Analytics data is aggregated wherever possible.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may stop checkout from working. Where an opt-out is available for analytics or advertising tools, we honour browser-based opt-out signals such as Global Privacy Control for the state that requires it.

Marketing Communications

You receive marketing only if you opted in. Every marketing email includes a one-click unsubscribe link, and we action unsubscribe requests promptly. Transactional messages about an order in progress – confirmation, dispatch, delivery and refund notices – are not marketing and are sent regardless, because they relate to a purchase you made.

If you receive a marketing message you did not ask for, tell us immediately. We take unsolicited marketing seriously and will correct our records.

How Long We Keep Information

We keep order and age-verification records for as long as tax and regulatory rules require, then delete or anonymise them. Support conversations are kept for a reasonable period to allow follow-up. Marketing preferences are kept until you unsubscribe. Technical logs are rotated on a short cycle.

How We Protect Your Information

We use encryption in transit, access controls, least-privilege accounts and monitored systems to protect customer data. No online service can promise absolute security, so we also limit what we collect: if we do not need a piece of information, we do not ask for it. If a breach ever affects your data, we will notify you and the relevant authorities as the law requires.

Your Privacy Rights

Depending on where you live, you may have the right to know what personal information we hold, to request a copy, to correct inaccuracies, to ask us to delete it, to obtain it in a portable format, and to opt out of certain processing. California residents have specific rights under the California Consumer Privacy Act as amended; we do not sell or share personal information as those terms are defined there.

1. Send your request from the email address used on the order, if you have one
2. Tell us what you want – access, correction, deletion or portability
3. We acknowledge the request and verify your identity
4. We respond within the timeframe the applicable law sets

We will never charge you for exercising a privacy right, and we will not treat you differently for asking. Where a request concerns records we must keep for age verification or tax purposes, we will explain the specific limit and keep only what the law requires.

Children And Underage Users

This store is for adults aged 21 and over. We do not knowingly collect personal information from anyone under 21, and we do not market to minors under any circumstances. If we learn that a minor has provided information or placed an order, we will cancel the order, delete the data and report the incident where required.

Third-Party Links And Services

Our pages link to public health and regulator resources, including the U.S. Food and Drug Administration. Following those links takes you to a site we do not control. Our own policy ends where another operator’s begins.

For general guidance on privacy and security expectations for online businesses, the Federal Trade Commission and the California Privacy Protection Agency are useful references. Our commitments here apply regardless of what any third party does.

Changes To This Policy

We update this policy when our practices or the law change. The revised version takes effect when it is published on this page, and the effective date above changes with it. Material changes affecting how we use existing customer data will be notified by email where we hold a valid address.

Contacting Us About Privacy

For any privacy question or request, contact our team through the contact page. Include your order number where relevant so we can find the record quickly. We answer privacy enquiries in writing, and we keep a record of every request we action.

This policy is provided as clear, plain-language information about how we handle data. It is not legal advice to you, and it does not replace your own reading of the terms that apply to any third-party service you use.